{"id":391,"date":"2026-01-23T06:21:44","date_gmt":"2026-01-23T06:21:44","guid":{"rendered":"https:\/\/swgjcamera.com\/?page_id=391"},"modified":"2026-04-23T07:23:36","modified_gmt":"2026-04-23T07:23:36","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.swgjcamera.com\/fr\/about-hikwifi\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"391\" class=\"elementor elementor-391\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3d017ad e-con-full e-flex e-con e-parent\" data-id=\"3d017ad\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-0334066 e-con-full e-flex e-con e-child\" data-id=\"0334066\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cbce178 elementor-widget elementor-widget-image\" data-id=\"cbce178\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1920\" height=\"500\" src=\"https:\/\/swgjcamera.com\/wp-content\/uploads\/2026\/04\/4-2.webp\" class=\"attachment-full size-full wp-image-2388\" alt=\"\" srcset=\"https:\/\/swgjcamera.com\/wp-content\/uploads\/2026\/04\/4-2.webp 1920w, https:\/\/swgjcamera.com\/wp-content\/uploads\/2026\/04\/4-2-300x78.webp 300w, https:\/\/swgjcamera.com\/wp-content\/uploads\/2026\/04\/4-2-1024x267.webp 1024w, https:\/\/swgjcamera.com\/wp-content\/uploads\/2026\/04\/4-2-768x200.webp 768w, https:\/\/swgjcamera.com\/wp-content\/uploads\/2026\/04\/4-2-1536x400.webp 1536w, https:\/\/swgjcamera.com\/wp-content\/uploads\/2026\/04\/4-2-18x5.webp 18w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2976059 e-flex e-con-boxed e-con e-parent\" data-id=\"2976059\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7fefa48 e-con-full e-flex e-con e-child\" data-id=\"7fefa48\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-472d599 elementor-widget elementor-widget-text-editor\" data-id=\"472d599\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<blockquote data-path-to-node=\"13\"><p data-path-to-node=\"13,0\"><b data-path-to-node=\"13,0\" data-index-in-node=\"0\">How Can We Help You?<\/b> Welcome to our FAQ section. As a trusted provider in the <b data-path-to-node=\"13,0\" data-index-in-node=\"78\">industrial safety industry<\/b>, we understand the challenges of monitoring in explosive atmospheres. Whether your project involves <b data-path-to-node=\"13,0\" data-index-in-node=\"205\">petrochemical plants, mining, or marine applications<\/b>, or you need specific advice on <b data-path-to-node=\"13,0\" data-index-in-node=\"290\">explosion-proof standards<\/b>, we\u2019ve compiled the answers you need. We aim to match you with robust camera solutions that guarantee safety and reliability. For further assistance, our support team is just a click away.<\/p><\/blockquote><p data-path-to-node=\"14\">\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5568824 e-flex e-con-boxed e-con e-parent\" data-id=\"5568824\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b4f4449 e-con-full e-flex e-con e-child\" data-id=\"b4f4449\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ee36c19 elementor-widget elementor-widget-elementskit-heading\" data-id=\"ee36c19\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_left   ekit_heading_tablet-   ekit_heading_mobile-\"><h2 class=\"ekit-heading--title elementskit-section-title\">Things to know before buying<\/h2><div class=\"ekit_heading_separetor_wraper ekit_heading_elementskit-border-divider ekit-dotted\"><div class=\"elementskit-border-divider ekit-dotted\"><\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d33676a e-flex e-con-boxed e-con e-parent\" data-id=\"d33676a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e81bd06 elementor-widget elementor-widget-elementskit-faq\" data-id=\"e81bd06\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-faq.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n                <div class=\"elementskit-single-faq elementor-repeater-item-3b83e5c\">\n            <div class=\"elementskit-faq-header\">\n                <h2 class=\"elementskit-faq-title\">Q: Does the product have certifications? How is the quality guaranteed?<\/h2>\n            <\/div>\n            <div class=\"elementskit-faq-body\">\n                A: ATEX, FCC, CE, RHOS, and other certifications; 2-year warranty.            <\/div>\n        <\/div>\n                <div class=\"elementskit-single-faq elementor-repeater-item-40b55e2\">\n            <div class=\"elementskit-faq-header\">\n                <h2 class=\"elementskit-faq-title\">Q: Do you support customization? Can you produce in large quantities?<\/h2>\n            <\/div>\n            <div class=\"elementskit-faq-body\">\n                A: ODM\/OEM customization is available; monthly production capacity is 100,000 units. Guaranteed delivery time with a contract; compensation for late delivery.            <\/div>\n        <\/div>\n                <div class=\"elementskit-single-faq elementor-repeater-item-3f03107\">\n            <div class=\"elementskit-faq-header\">\n                <h2 class=\"elementskit-faq-title\">Q: Can you provide an inventory catalog and actual product photos?<\/h2>\n            <\/div>\n            <div class=\"elementskit-faq-body\">\n                A: Contact customer service to obtain the latest inventory catalog and actual product photos.            <\/div>\n        <\/div>\n                <div class=\"elementskit-single-faq elementor-repeater-item-f6c6896\">\n            <div class=\"elementskit-faq-header\">\n                <h2 class=\"elementskit-faq-title\">Q: Can I apply for samples?<\/h2>\n            <\/div>\n            <div class=\"elementskit-faq-body\">\n                A: 3-4 popular products are available for free samples each month; only a small shipping cost is required.            <\/div>\n        <\/div>\n                <div class=\"elementskit-single-faq elementor-repeater-item-5a38d1b\">\n            <div class=\"elementskit-faq-header\">\n                <h2 class=\"elementskit-faq-title\">Q: Are the prices competitive? Are there discounts?<\/h2>\n            <\/div>\n            <div class=\"elementskit-faq-body\">\n                A: We guarantee the lowest price in the industry; if the price is higher, we will refund the full amount. Bulk purchases enjoy tiered discounts.            <\/div>\n        <\/div>\n                <div class=\"elementskit-single-faq elementor-repeater-item-43b3965\">\n            <div class=\"elementskit-faq-header\">\n                <h2 class=\"elementskit-faq-title\">Q: What if the shipping cost is high?<\/h2>\n            <\/div>\n            <div class=\"elementskit-faq-body\">\n                A: For SWGJ brand purchases or large-volume orders, we can cover part of the shipping costs.            <\/div>\n        <\/div>\n                <div class=\"elementskit-single-faq elementor-repeater-item-c99a808\">\n            <div class=\"elementskit-faq-header\">\n                <h2 class=\"elementskit-faq-title\">Q: How long is the warranty? How fast is the after-sales response?<\/h2>\n            <\/div>\n            <div class=\"elementskit-faq-body\">\n                A: 2-year warranty (better than the industry average), after-sales response within 4 hours.            <\/div>\n        <\/div>\n                <div class=\"elementskit-single-faq elementor-repeater-item-dfad310\">\n            <div class=\"elementskit-faq-header\">\n                <h2 class=\"elementskit-faq-title\">Q: Is there any additional support?<\/h2>\n            <\/div>\n            <div class=\"elementskit-faq-body\">\n                A: We provide industry information, sales techniques, and online and offline marketing planning support.            <\/div>\n        <\/div>\n                <div class=\"elementskit-single-faq elementor-repeater-item-79f29f7\">\n            <div class=\"elementskit-faq-header\">\n                <h2 class=\"elementskit-faq-title\">Q: How long is the lead time for customized orders? Can overseas customs clearance be done?<\/h2>\n            <\/div>\n            <div class=\"elementskit-faq-body\">\n                A: Custom orders take 15-20 days (adjusted according to requirements); we can provide a complete set of export customs clearance documents.            <\/div>\n        <\/div>\n                \n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>How Can We Help You? Welcome to our FAQ section. As a trusted provider in the industrial safety industry, we understand the challenges of monitoring in explosive atmospheres. Whether your project involves petrochemical plants, mining, or marine applications, or you need specific advice on explosion-proof standards, we\u2019ve compiled the answers you need. 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